Refund Policy

Last updated: 18 September 2026

This policy covers the two paid plans, Supporter and Commander. If one is not right for you, getting your money back is straightforward.

14-Day Guarantee on Subscriptions

Any Supporter or Commander payment made in the last 14 days is eligible for a full refund, no questions asked. That applies to your first payment and to every renewal after it.

Cancel Whenever You Like

You do not need a refund to stop paying. Cancel from the Billing section of your settings, or from the Manage Subscription button on your plan, and you keep the plan until the period you have already paid for runs out. Nothing renews after that.

Coffees Are Not Refundable

Buying me a coffee is a gift rather than a purchase. It buys no features, no plan and no access, so there is nothing to give back and it is not covered by the guarantee above. Please only send one if you are happy for it to be one-way. If something has genuinely gone wrong, such as a duplicate charge or an amount you did not intend, get in touch anyway and I will sort it out.

How to Request a Refund

Get in touch through the Contact page (Discord or email) with your Stripe receipt number or the email address you paid with. I will process it right away.

What Happens to Your Account

Refunding a subscription payment immediately reverts your account to the Free tier. You keep your campaigns, rosters and Crusade Cards. You lose access to Supporter and Commander features from that point on.

After 14 Days

Ask anyway. I will look at it case by case, but a refund is no longer guaranteed.

Your Statutory Rights

Nothing here removes any right you have under UK consumer law.

Contact

Questions about this policy? Email support@sqlsquared.co.uk or reach out on Discord.