Reporting Issues & Support
We are dedicated to making Echelon the best narrative companion for the Warhammer 40,000 community. If you encounter a bug, notice a rule discrepancy, or have a feature suggestion, our primary hub for support and discussion is our Discord community.
Role & Scope
- Target User: All Users
- Required Subscription: All Tiers
- Prerequisites: None.
Community Support & Roadmap
| Channel | Purpose | Link |
|---|---|---|
| Discord Community | Primary Channel for bug reports, support, feedback, and campaign chat | Join Echelon Discord |
| Public Roadmap | View planned features, in-progress updates, and upcoming releases | View Public Roadmap |
Reporting Bugs on Discord
Joining our Discord Community is the fastest way to get help or report issues directly to the developers and fellow campaign hosts.
When posting in the #bug-reports or #feedback channels on Discord, including the following details helps us investigate and fix issues quickly:
- Description: What happened, and what did you expect to happen?
- Steps to Reproduce:
- e.g., 1. Open Order of Battle.
- Click Spend RP -> Increase Supply Limit.
- Observe RP balance does not update.
- Device & Browser: Operating system (Windows, macOS, iOS, Android) and browser (Chrome, Safari, Firefox).
- Screenshots: Attach a screenshot or screen recording if applicable.
Technical Self-Service Checklist
Before posting a report, try these quick resolution steps:
- [ ] Refresh Cache: Force-refresh your browser tab (Ctrl + F5 or Cmd + Shift + R).
- [ ] Check Internet Connection: Verify your device has network connectivity.
- [ ] Verify NewRecruit File: Ensure imported army files are exported in raw
.jsonformat.