FAQ & Troubleshooting
Find answers to common questions about Echelon, roster rules, campaign management, subscription limits, and technical troubleshooting.
Role & Scope
- Target User: All Users
- Required Subscription: All Tiers
- Prerequisites: An active Echelon account.
General & Account Questions
Is Echelon free to use?
Yes! Echelon offers a fully functional Free Tier with up to 3 Orders of Battle and participation in unlimited campaigns. Hosts on the Free Tier can create campaigns for up to 4 players. See the Subscriptions & Tiers Guide for details.
How do I configure custom faction banners and themes (Supporter Tier)?
Subscribers on the Supporter and Commander tiers can customize their profile and campaign appearance:
- Click your Profile Avatar in the upper right.
- Select User Settings > Appearance.
- Choose your primary Faction Theme Accent (e.g., Ultramarine Blue, Grimdark Bronze, Sanguinary Gold) and upload a custom Profile / Campaign Banner.
- Click Save Theme.
Roster & Order of Battle FAQ
How do I import my army list from NewRecruit?
Export your army list as a .json file from NewRecruit, navigate to Order of Battle in Echelon, click Import Roster, and upload the file. See the Importing Armies Guide.
What happens if my army points exceed my Supply Limit?
Your roster will display a Supply Warning. You cannot launch a match in live tracking mode until you increase your Supply Limit using 1 RP or retire units to bring your total points within limit.
Can I delete a unit without losing its battle history?
If you want to free up Supply Limit while preserving a unit's battle history, use Retire Unit instead of deleting. Retired units are moved to your Archived Units list.
Campaign Administration FAQ
How do I invite players to my campaign?
As Campaign Host, navigate to Campaign Overview > Share Code and copy your 6-character Join Code. Players enter this code in Campaigns > Join Campaign. See the Host Quickstart Guide.
What happens when my campaign reaches the player limit?
On the Free Tier, campaigns are limited to 4 players. Additional players trying to join will see a Campaign Full message. Upgrading your account to Commander Tier instantly unlocks unlimited player slots.
Can a Host correct a player's logged match score?
Yes! Hosts can go to Campaigns > Battle Logs, select the match, and click Edit Log to adjust VP scores, casualty test results, or XP allocations.
Technical Troubleshooting
My NewRecruit import failed with a JSON parsing error
- Ensure you selected JSON Export in NewRecruit (not PDF or text format).
- Verify your
.jsonfile is uncompressed and not corrupted.
The Live Battle Companion lost internet connection during a match
Don't worry! Echelon caches live battle state locally in your browser. All scores, kill tallies, and turn updates will automatically synchronize to the server as soon as connection is restored.
Still Need Help?
- Report bugs or feature requests via Reporting Issues & Support.
- Join our community on Discord for real-time discussion and campaign advice.